1. Background

It has 60 years history, The market they touched covered all kinds of paper, paper chemistry product and Real Estate.Realized produce-provide-sale model. For market requirement, there has a innovation, after that, we got obviously promotion, and got lots of benefit. Because of the right sight of leader team, they hired raise as their consultant to design their Corporate culture, make sure their goal and future (Provide the best product and service in Pulp & Paper field around world. Be the best all the time!).

How to make strategy smoothly? How to build the core competition ability? How to succeed perfect management model? How to use for reference on global? How to build a health and big company? The leader will decide the business workflow optimization and rebuilding.

2. Diagnosis

1). Lack of group workflow system
2). Need to perfect the graphic workflow picture that already existed.
3). Workflow node is hard to clear, and easy to lead low efficiency.
4). The standard about workflow isn’t enough that could lead misunderstanding.
5). There hasn’t a whole workflow, it could lead team un-functional.
6). Lack of the clearing of responsibility that could lead lack man at the wheel.

7). There lack of responsibility about privilege and actor that could lead insufficient privilege on management layer.

 

3. Solution

1). Firstly, build the system about workflow, divide it into three parts: decision, management, and business. Raise did the training about workflow system building, make the leader group clear the system, realize the advantage and essentiality about it.
2). The design and optimization about workflow is process that BPR concept are plugged in., We could totally understand the workflow through paint the workflow out.
3). Communication and confirmation. We need to clear the process picture and node instruction, to design and optimize related list through communicates and confirm with principal. Also confirm the project’s feasibility with customer.
4). Workflow examination. Collect the result. Analysis about result and design and execute the changed workflow.

4.The project result

1). Build main group and two sub-groups workflow system, chose the key process, instruct group and it’s sub-company to make decision, manage and support process, paint the process, build the guide of workflow. It also design and optimize 216 processes through many times communication.
2). Build a rule that process management, shape the process operation, and promote the operation efficiency. Design the plan and keep optimization. We are trying to extend those models and tools to other sub-company based on main company and that two sub-company’s models and tools.
3). Middle and high level manager hold the professional design and optimize technology, realize the knowledge transfer through workflow design and optimization training.